Overview

At Leathers Jackets, we want every customer to feel confident when shopping with us. If an item does not meet your expectations, our return and refund process is designed to be simple, specific, and transparent.

This policy applies to all orders placed through www.leathersjackets.co.uk.

30‑Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and undamaged
  • All original tags must be attached
  • The item must be in its original packaging
  • You must provide proof of purchase or an order confirmation

Items that do not meet these conditions will not be accepted.

How to Start a Return

To initiate a return, you must contact us first.

Email: info@leathersjackets.co.uk

Once your request is reviewed and approved, you will receive instructions on how to send the item back.

Important notes:

  • Return shipping costs are the customer’s responsibility
  • A tracking number and Proof of Delivery (POD) must be provided after shipping the item back
  • Always include your order number inside the return package to avoid delays

Returns sent without prior approval will not be processed.

Refund Process

Once your returned item is received, it will undergo a quality inspection.

If your return is approved:

  • Your refund will be issued to your original payment method
  • Refunds are processed within 8–10 business days
  • Your bank or card provider may require additional time to post the funds

If your return is rejected, we will notify you with the reason and available options.

Non‑Returnable and Non‑Refundable Items

The following items are not eligible for return or refund:

  • Orders placed for the same product in multiple sizes
  • Items missing original tags
  • Items that have been worn, used, damaged, or altered
  • Items returned more than 30 days after delivery
  • Items returned without proof of purchase
  • Items returned without prior approval

Condition Checks

Every jacket is inspected before dispatch for:

  • Sizing accuracy
  • Stitching quality
  • Leather quality
  • Color accuracy
  • Overall finish

If you believe your item has a defect or quality issue, contact us immediately at info@leathersjackets.co.uk. We respond within 24 hours.

Contact Information

For all return and refund inquiries, contact:

Leathers Jackets Email: info@leathersjackets.co.uk Phone: +44 736‑161‑3247 Address: 17 Pulborough Way, Cranford, Hounslow, UK